1. General

Carp Village Tutor and Literacy Centre is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No-shows and late cancellations have an impact on service quality and it is for these reasons that Carp Village Tutoring and Literacy Centre has implemented a cancellation policy that will be strictly observed.  

2. Full Payment

Your registration is complete when we received full payment. Payments can be made online. We do not reserve tutoring sessions without payment. An online confirmation email will be sent to you at the time of registration and payment. The email serves as a confirmation of your registration. 

3. Cancellation Request

Cancellation requests may be submitted by phone or email. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at 613-979-5965.

4. Refund Policy

• Refund requests made more than 10 business days prior to a tutoring session are subject to an administration fee of 25% the hourly rate charged.

• Refund requests made between 1 and 10 business days prior to your tutoring session are subject to an administration fee of 75% the hourly rate charged.

• No refunds will be issued on the day of, or after your tutoring session.